FAQ
Capability
The D200 Pro can connect to Wi-Fi, while the D100 Pro cannot. Is there a specific reason for this difference?
The D100 Pro is designed for offline deployment in harsh environments.
How do your RF sensors detect drones?
Our RF sensors use spectrum signature analysis, protocol decoding, and Remote ID reception to detect and identify drones.
Which frequency bands does the D200 Pro cover?
D200 Pro detection bands are 2.4 GHz, 5.2 GHz, and 5.8 GHz.
What is the detection range of the D200 Pro?
The D200 Pro supports drone detection ranges of up to 6 km (approximately 3.7 miles), depending on the environment and signal conditions. Urban clutter or heavy RF interference can reduce effective range.
How do you handle DJI O4 protocol decoding?
The D200 Pro does not decode DJI O4 on the device itself. It uses an external decoding server: by default an AWS-hosted service, or a customer-operated decoding server. Decoded results return to the device or the DroneSense.AI C2 System.
How does protocol decoding differ between different drone brands?
We support full protocol decoding for DJI drones, while other mainstream drone brands are primarily detected through RF spectrum feature analysis and Remote ID reception when available.
What information can the system display after detecting a drone?
The system can display drone model information, serial number, operating frequency, drone location, pilot location, altitude, and distance when available.
What types of drones can your system detect?
Our system currently supports detection of approximately 300 drone models, primarily focused on civilian and commercial drones.
Deployment
Can the D200 Pro operate from inside a vehicle, or does it require a clear, sky-facing installation?
The D200 Pro supports dedicated AN10 vehicle antennas and matching vehicle installation accessories. Enclosed spaces reduce detection performance.
What is the purpose of the Set Coordinate option in the D200 Pro?
This option is used when the D200 Pro is deployed indoors with poor GNSS signal, allowing the user to manually enter the device's coordinates.
Can DJI O4 protocol decoding work without an internet connection?
The D200 Pro cannot decode DJI O4 on the device itself—it requires an external decoding server. By default we provide an AWS-hosted decoding server. Customers can also connect their own decoding server, including one deployed entirely on their network so RF data and decoding stay on-site without relying on the public internet.
Do you provide API integration?
Yes, we provide API integration and can customize communication protocols based on customer requirements.
Must data go through the DroneSense.AI C2 System when integrating to our platform?
No. Devices can send data through a gateway or edge node directly to your platform without routing through the DroneSense.AI C2 System. Formats and protocols can be customized.
Operational
How are your detection range specifications tested, and where are the tests conducted?
Our detection range tests are conducted in Malaysia under open-environment conditions with minimal obstruction and interference.
How to enable Minimal Mode (Simplified Mode) on the D200 Pro app to reduce false alarms?
On the D200 Pro app, tap the APP version number 7 times, then choose Minimal Mode.
What does Minimalist mode do?
Minimalist mode filters out interference generated by one-off occasional reports for a clearer interface.
Compliance
What certifications does the product currently have for import and export requirements?
The D200 Pro currently holds FCC, CE, and ANATEL certifications. Additional regional certifications are also in progress.
Can we get additional battery packs for the D200 Pro?
Yes. Additional battery packs are available and add about 7 hours of extra runtime for the D200 Pro.
Competitive
Can your system take over or hijack a drone like some other counter-UAS solutions?
No, our system does not perform drone takeover or hijacking operations.
Can military-grade drones be detected?
The system is primarily intended for the detection of civil and FPV drones.
Support
Do you provide local technical support and service?
Yes. We provide local support for pre-sales training, after-sales service, and integration consultation.
Do your products include a warranty?
Yes. Please contact the Sales Team for warranty coverage and terms.
Troubleshooting
The device cannot locate / show its own position
Confirm whether the device is indoors or in an obstructed area—GPS may be unavailable or very weak there.
Confirm that Location permission is enabled. Path: Settings → Location → Use location (on).
The device detects a DJI drone but always displays it as DJI O4
Confirm that Wi-Fi or LTE connectivity is normal—the device needs network access to resolve DJI O4 drones.
If the drone is far away or the path is heavily obstructed, the received signal may be too weak to meet decode conditions, so the label may stay generic.
The device detects a drone but cannot show drone or pilot coordinates
Coordinate display for drone and pilot is currently supported for DJI drones; other brands are not supported for this feature yet.
For DJI O4, coordinates may also fail to resolve when the network is poor or the drone is too far from the device.
Some drones in detection history have no track playback
Track playback is currently supported for DJI drones; other brands are not supported yet.
For DJI O4, if human/drone and pilot coordinates cannot be resolved (network issues or distance), track playback will not be available.
There is a drone nearby, but the device cannot detect it
Confirm that the detection engine is turned on.
If the issue persists, restart the device and try again.
The device can detect most drones on the market, but not all. If a specific model cannot be detected, contact us with the model details.
Why does the cooling fan start sometimes and not at other times?
The cooling fan does not run continuously. It starts when the device temperature reaches the configured threshold for thermal management.